Data Privacy Notice
At FIRST TRUBANK (A RURAL BANK), INC., we are committed to protecting the privacy and security of your personal information, whether you are a client or simply visiting our website. We adhere to the Data Privacy Act of 2012 (Republic Act No. 10173), as well as other relevant Philippine data privacy laws, and comply with the regulations set forth by the Bangko Sentral ng Pilipinas and other regulatory authorities.
Our commitment extends to protecting your personal data across all interaction channels, including our website, branches, offices, and telephone communications. We strive to ensure your information remains secure and confidential wherever and whenever you engage with us.
1. Information We Collect
We collect various types of personal information to serve you effectively. This includes:
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Personal Details: Name, contact information, identification documents.
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Financial Information: Financial records, transaction history, account details.
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Other Relevant Data: Information necessary for processing transactions and providing our services, including images captured via CCTV and other similar recording devices which may be observed when visiting our offices and/or using our facilities.
We may use web analytic tools, including those of third parties, that use cookies to collect anonymous information and data generated in connection with your activities when you visit the FTRBI website (e.g. perform searches, access internal links).
2. How We Use Your Information
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Your personal information is used for the following purposes:
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Identification and Verification: To verify your identity and conduct customer due diligence in compliance with Philippine regulations, including the Anti-Money Laundering Act of 2001 (as amended), and to prevent money laundering.
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Transaction Processing: To manage and process your requests and transactions efficiently.
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Account Management: To maintain and manage your accounts, including sending notices, bills, and other documents essential for the ongoing use of our products and services.
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Legal Compliance: To adhere to applicable laws and regulations.
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Service Enhancement: To improve our services and offer personalized experiences tailored to your needs.
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Customer Relationship Management: To address inquiries, provide support, and assist with your banking needs. This also includes maintaining communication with you, addressing feedback, and enhancing your overall customer experience.
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Data Analysis: To analyze trends, customer behavior, and market conditions to review, develop, and improve our products and services. This may also involve monitoring and recording calls and communications.
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Prevention and Detection: To prevent, detect, and investigate criminal activities, and to ensure the safety and security of our premises and services. This includes conducting security clearances and implementing CCTV surveillance.
3. Information Security
Information Security is every workers duty on a day-to-day basis. Thus, we ensure that your information is kept secure and only processed by concerned business units. Additionally, trainings and awareness are conducted regularly to deliver timely and current information security awareness for units handling confidential information.
We have put in place appropriate physical, organizational, and technical controls to maintain the confidentiality, integrity, and availability of your personal data.
The Bank stores personal data in a data center (on premise and cloud) and physical document storage facilities. Our data center is governed by an IT administrator ensuring information security controls are regularly monitored. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Further, all information, including personal information, placed or sent over our system may be monitored for security purposes.
Your personal data will be stored and regularly backed up and encrypted in a secured database which is crucial for data protection for this will ensure that only authorized units can access such data for no longer than the prescribe number of years from the conclusion of your transactions until the expiration of the retention limits set by applicable law, whichever comes later, after which both physical records and digital files shall be disposed of.
4. Sharing of Information
Your personal data may be shared with trusted third parties under the following conditions:
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Service Provision: To facilitate the delivery of our services.
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Legal Obligations: To comply with legal requirements or regulatory authorities.
We do not sell or rent your personal information to third parties for commercial purposes.
5. Your Rights
Subject to the requirements, conditions, and exemptions set forth by the Data Privacy Laws, you are entitled to the following rights:
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Right to be Informed: The right to be informed about the collection and use of your personal data.
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Right to Object: The right to object to the processing of your personal data for certain valid purposes.
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Right to Access: The right to access your personal data held by the Bank.
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Right to Rectify or Correct: The right to request the correction or update of any inaccurate or incomplete data.
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Right to Erase or Block: The right to request the deletion or blocking of your personal data, subject to certain conditions.
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Right to Data Portability: The right to request that your personal data be transferred to another entity in a secure, structured, commonly used, and machine-readable format.
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Right to be Indemnified for Damages: The right to seek compensation for damages resulting from any violation of your data privacy rights.
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Right to File a Complaint: The right to file a complaint with the National Privacy Commission or other relevant authorities regarding any concerns about the processing of your personal data.
The Bank’s decisions regarding access requests, corrections, erasure, and objections to data processing are subject to our internal policies as well as relevant laws and regulations.
6. Contact Us
For any inquiries, concerns, clarifications, or requests related to this Data Privacy Notice, please contact or visit us at:
Email : dpo@trubank.com
Address: 2nd Floor, First TRuBank Building, Corner Bonifacio and Rizal Streets, Tagum City, Davao del Norte
7. Consent and Updates
By using our website or availing of our services, you consent to the collection and use of your personal information as described in this Data Privacy Notice.
This notice is subject to periodic review and updates. Please visit our website regularly to stay informed about any changes.
Thank you for trusting us with your personal information.